Effective Date: September 2026
This Agreement governs the uptime commitment for the SEOSiri Cloud Defense reverse proxy and Web Application Firewall service, provided by SEOSiri Enterprise Labs, and applies to the Starter Shield, Pro Defense, and Enterprise Custom plans.
SEOSiri commits to 99.9% Monthly Uptime for traffic routed through the SEOSiri Cloud Defense edge network. This commitment is made by SEOSiri directly to the Client; it is backed by, but distinct from, the reliability of the underlying Cloudflare global edge infrastructure the service runs on.
"Monthly Uptime Percentage" is total minutes in a calendar month minus Unscheduled Downtime minutes, divided by total minutes in that month. "Unscheduled Downtime" means the SEOSiri edge fails to route valid requests to the Client's origin server, excluding Scheduled Maintenance (communicated at least 24 hours in advance) and the Exclusions in Section 4.
If Monthly Uptime Percentage falls below 99.9%, Client may claim a Service Credit against the following month's subscription fee:
This SLA excludes downtime caused by: Scheduled Maintenance; DNS propagation delays outside SEOSiri's control; Client misconfiguration of the CNAME record or mobile integrity headers; Client's origin server being unreachable; or Force Majeure events.
Submit claims to info@seosiri.com within 30 days of the incident, including the affected domain and the dates/times of unavailability. SEOSiri will validate against its own edge monitoring and respond within 10 business days.
Enterprise Custom clients may receive negotiated SLA terms in a signed agreement, which supersede this standard SLA where applicable.
Data Processing Addendum (DPA) • Return to SEOSiri Cloud Defense